For the first time since the introduction of (RIM) Research in Motion’s BlackBerry nine years ago, its services failed in Africa, Middle East and some parts of Europe on Monday.
Services like BBM, email, and even web access across some parts of Europe, Africa, and Asia were disrupted around 10.20 am on Monday.
The disruption has been traced to a glitch which occurred on RIM’s service centre.
By afternoon, RIM UK acknowledged the outage, with a message on Twitter that the blackout was being investigated.
Street Journal gathered that RIM’s data centre in Slough, England serves Europe, Middle East and Africa.
For about 12 hours, millions of BlackBerry subscribers across the continents were unable to send or receive e-mails, instant messages or access social networks. The issue was resolved around 10.20 pm.