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Access Bank renews commitment to customer satisfaction, announces revised customer complaint channels

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access-bank-renews-commitment-to-customer-satisfaction,-announces-revised-customer-complaint-channels

Driven by its promise to deliver unrivalled customer service to all its customers, Access


Bank Plc has announced an extension of its customer education and complaint


management activities.

Over the years, Access Bank has strived to reach all audience tiers and communities,


communicating and simplifying information on how customer-related bottlenecks can


be resolved.

According to Ogor Chukudebelu, the Chief Customer Experience Officer at Access


Bank Plc, the institution’s efforts are borne out of the desire to “heighten the public’s


consciousness and radically improve awareness of the vast array of resources available


to them as we strive to improve their banking experiences.”

“In today’s fast-paced society, there is an increased demand for information. Information


that not only helps draw the institution closer to its customers but also make banking


convenient for customers.

“As a customer-centric bank, we appreciate feedback from our customers to help us


resolve any issues they have. The feedback also serves to improve and enhance their


banking experience. Therefore, we have various platforms where customers can lodge


their complaints or give suggestions. We will continue to avail all customers with the


option of using their preferred complaint lodgment medium,” he added.

All Access Bank customers can henceforth have their complaints lodged and resolved


swiftly through the following channels:


i. Email: contactcenter@accessbankplc.com


ii. Live chat: www.accessbank.com


iii. Social media: Facebook (@AccessBankPlc), Twitter (@accessbank_help) and


Instagram (@myaccessbank)

iv. Tamada: tamada.accessbankplc.com


v. WhatsApp Banking: 08089019019


vi. Contact center telephone: 07003000000, 01-2802500, 01-2712005-7


vii. Ombudsman: CC-ombudsman@ACCESSBANKPLC.com.

Access Bank is committed to giving its customers best-in-class services and providing a


seamless banking experience for all its customers across the globe.

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